Terms of Service

1. Platform Overview

O MISTRI ("we", "us", "platform") operates as a hyperlocal service marketplace connecting independent service providers ("Partners") with customers ("Customers") in Surajpur, Badaun, and surrounding districts. The platform does not directly employ the service providers.

2. Service Booking Rules

When booking a service category:

• Customers must provide accurate description details, scheduled time slots, and location coordinates.
• The platform notifies the nearest active and qualified partners. The system is designed to trigger SMS, voice calls, and notification sirens.
• The assigned partner must verify arrival at the job location by verifying a unique 4-digit customer-generated OTP. Work should not begin without verifying the OTP.

3. Payments & Commission Structure

Our payment policy is transparent and designed to keep rural operations fair:

• Platform Commission: O MISTRI takes a flat 10% commission from the work amount completed by partners. No hidden margins are charged to customers.
• Payout Model: Payment can be done directly by the Customer to the Partner in Cash, UPI, or through the integrated wallet payment systems.
• All completed invoices and commission deductions are logged inside the Partner's rewards ledger.

4. Safety & Dispute Resolution

We maintain strict checks including Aadhaar verification and PAN validation. If any partner fails to perform with appropriate behavioral standards, they will be suspended from the platform's active directory. Customers may contact our helpline number +91 99999 99999 directly for instant assistance.

Last updated: July 20, 2026